Explore Kimmel Consulting’s Fractional Services! Whether your contact center needs part-time leadership, strategic guidance, or specialized expertise, our fractional services provide the support you need—when you need it. This flexible solution allows you to access seasoned professionals without the commitment of a full-time hire. Let us help you fill the gaps, drive results, and maintain operational excellence. Discover how Fractional Services can transform your contact center—reach out today!

Boosting Your Bottom Line Through Better Service.

What I Can Help You Achieve:

• Accelerated Onboarding & Training: Streamline new hire training to boost proficiency, reduce attrition, and lower costs.
• Enhanced Quality & Customer Satisfaction: Align quality monitoring with customer perceptions (NPS, CSAT) to drive impactful coaching and improve service.
• Improved Employee Retention: Cultivate an employee-centric environment that fosters loyalty and reduces turnover.
• Increased Customer Lifetime Value (LTV): Implement strategies to maximize customer retention and improve their long-term value.
• Cost-Effective Efficiency: Reduce operational costs and increase efficiency in every customer interaction.
• Revenue Growth Through Service: Drive revenue through service interactions without compromising customer satisfaction (CSAT, NPS).
• Strategic Hiring: Develop effective job descriptions, recruiting, and interviewing processes to attract and hire top talent.
• Optimized Workforce Management: Accurately forecast contact volume and optimize scheduling to ensure you have the right people in the right place at the right time.