Kimmel Consulting is dedicated to helping small & mid-sized businesses enhance their customer service and contact center operations through expert training, virtual consulting, and fractional leadership services.

Led by Jeff Kimmel, a seasoned professional with over 20 years of experience in contact centers and customer service, we bring a deep understanding of industry challenges and proven strategies for success. Jeff has witnessed firsthand the evolution of customer service and has developed the expertise to help businesses navigate today’s rapidly changing landscape.

Traditionally, hiring a consulting firm has been a costly and complex investment. Recognizing the need for a more flexible, accessible, and cost-effective solution, Jeff founded Kimmel Consulting to provide customized support for small businesses. Whether you need targeted training, strategic consulting, or a fractional leader to help drive results, we offer expert guidance tailored to your unique needs.

At Kimmel Consulting, we are committed to empowering small businesses with the knowledge and tools to create high-performing customer service teams. Whether you’re optimizing operations, improving customer experience, or driving profitability, we provide the insights and support you need to succeed.

Let’s work together to take your customer service to the next level. Contact us today to learn how Kimmel Consulting can help your business thrive.